Frequently Asked Questions
Can I use (Wave Transit) with my smartphone or tablet?
Yes. Our (website/app) is compatible with most smartphones and tablets using Android or iOS.
How often is real-time tracking data refreshed?
The real-time tracking data for vehicles on a route is refreshed every 5 seconds.
How do I plan my trip using my smartphone?
You can plan your whole trip using the Google Trip Planner on the Wave Transit
homepage
or by using the (Wave Transit) mobile app.
Assistance with trip planning is available through our Customer Service: (910) 343-0106
Which bus do I need to take to get to ...?
There are several tools available to figure out which bus will get you to where you want to go -
Plan your trip to a specific destination by using the Google Trip Planner on our homepage
or by using the (Wave Transit) mobile app.
Explore the fixed-route system by visiting our Maps and Schedules page at www.wavetransit.com/fixed-route-bus-schedule
How can I find my bus schedule?
Full schedules and maps are available for every route on our website.
View route information and explore
our fixed-route service area by visiting www.wavetransit.com/fixed-route-bus-schedule
Our Customer Service team is available to help you plan your trip over the phone during regular business hours.
Call us at (910) 343-0106
How can I find out about service alerts such as detours or service changes?
You can receive text messages from Wave Transit about service alerts for a specific route and/or the system in general.
For more information about text alerts visit
www.wavetransit.com/info
Service alerts are also available at the Service Alerts link on this page.
How do I sign up to receive texts from Wave Transit about service alerts?
You can sign up to receive text message alerts through the form on our website.
Get more info on text alerts and the mobile apps for Wave Transit services by visiting
www.wavetransit.com/info
What are your hours of operation for fixed-route bus service?
Monday-Friday: 6AM - 8 PM
Saturday: 8AM - 6PM
Sunday: 9AM - 5PM
How much does a bus pass cost?
You can pay fare with cash when boarding or with a pass or ticket purchased from Customer Service
at a transfer station.
Passes can also be purchased with cash at the farebox or with cash, debit/credit card,
or Google Pay from Customer Service at a transfer station ($10 card minimum).
Cash change is not available when paying on the bus - instead, you will receive a 'change card' which
is a bus pass worth the amount of your change.
| Pass/Ticket Type | Regular Fare | Reduced Fare |
|---|---|---|
| One Ride | $2 | $1 |
| Two Ride Pass | $4 | $2 |
| 24-Hour Pass | $5 | $2.50 |
| 7-Day Pass | $20 | $10 |
| 10 Ride Pass | $20 | $10 |
| 31-Day Pass | $80 | $40 |
| Transfer Pass Must be requested from bus operator at time of boarding. For use only on fixed-route. | Free | Free |
| RideMICRO One-Way Pass Cannot be used to transfer onto fixed-route or in place of a fixed-route pass | $2 | Not Available |
Learn more about Reduced Fare pricing and eligibility by visiting www.wavetransit.com/fare-pass-information
What is RideMICRO? How can I book a trip?
RideMICRO is a rideshare service offered in four zones outside of the fixed-route bus network.
It connects portions of New Hanover, Brunswick, and Pender Counties to the fixed-route system and provides local transit within each zone.
You can schedule your RideMICRO trip up to one week in advance or ask for same-day pickup.
Book your trip with the RideMICRO app or by calling the dispatch line. Bookings are first-come, first-serve.
More information is available at www.wavetransit.com/ridemicro
What if I lose something on the bus?
Contact Wave Transit immediately to report a lost item.
Be prepared with the Bus or Route number, as well
as the date and time you lost the item, and a detailed description of it.
Phone: (910) 343-0106
Email: info@wavetransit.com
You may also speak with Customer Service at either transfer station.
Items left longer than 30 days may be donated or discarded. Perishable goods are discarded when found.
Where do I find holiday schedules?
How can I send you feedback?
Phone: (910) 343-0106
Email: info@wavetransit.com
Staff contact information and customer compliment & complaint forms are available by visiting
www.wavetransit.com/contact-us/
Are animals allowed on the bus?
Service Animals are permitted on Wave Transit vehicles and in facilities.
Emotional Support or Comfort animals and pets are not considered Service Animals under our policy.
For more information on our Service Animal policy, visit www.wavetransit.com/accessibility
Can buses accommodate my mobility aid?
Fixed-route buses are equipped with ramps and wheelchair securement tools to make it easier for individuals using mobility devices to board.
Buses also "kneel" upon request to reduce the height difference between the curb and the first step.
Please contact the ADA Coordinator with questions regarding accessability at info@wavetransit.com
What if my disability prevents me from safely riding a fixed-route bus?
Dial-a-Ride Transportation (DART) is available to customers with disabilities who meet the eligibility standards.
Please contact our Paratransit Department or visit our website for more information.
Phone: (910) 202-2053
Email: ptschedule@wavetransit.com
Website: www.wavetransit.com/dart
Can I bring a stroller on the bus?
Yes, but the stroller must be collapsed and secured during transit.
Can I take my bike on the bus?
Yes. All fixed-route buses have racks on the front with space for two bikes.
When the bus pulls up to your stop, tell the driver that you need to secure your bike in rack.
Before getting off the bus, tell the driver you need to retrieve your bike.
E-Bikes or motorized bikes or scooters are not permitted in the bike rack or on the bus.